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Policies

 

Visitor Policy

MITS provides service for persons with disabilities who are visiting from outside the service area, and who have been certified ADA paratransit eligible from another jurisdiction. Out of town visitors who are ADA eligible may access MITS for up to 21 days of service. After that time, the visitor must complete the local eligibility process to continue using the service. Please call the MITS Administrator at 817.215.8929 to complete the MITS visitor registration process.

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On-Board Policies

When you board the vehicle, please present your service I.D. card and your fare to the driver. If using a ticket, the driver will take one (1) ticket to indicate you have paid your fare. If paying cash, please have correct change and drop it in the farebox. Drivers DO NOT carry cash. Please fasten your seat belt. For your safety, drivers are not allowed to put the vehicle in motion until your seat belt is fastened. Please be advised that MITS is a shared ride service, meaning that your trip may take up to 90 minutes. Other on-board policies include:

  • No eating, drinking, or smoking on vehicles.
  • No riding under the influence of alcohol or illegal drugs.
  • No abusive, threatening or obscene language or actions.
  • No deliberate fare evasion.
  • No physical abuse of operator or another rider.
  • No operating or tampering with any equipment while on a MITS vehicle.
  • No radios, tape/compact disc players, or other sound generating equipment is to be played aboard the vehicles without the use of headphones.

 

Passengers who violate on-board policies are subject to penalties, up to and, including suspension of service. Passengers who engage in physical abuse or cause physical injury to another passenger or operator may be subject to immediate and permanent suspension, and possible criminal prosecution.

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Guests & Animals

A passenger may invite one guest to travel with him/her, and other guests will be permitted, as space is available. Each guest must pay $3.25 as well. A Personal Care Attendant (PCA) may ride free with a MITS passenger to assist with excessive packages, personal needs, or to escort to appointments in multi level facilities. The MITS driver will assist the passenger with grocery bags, not to exceed twenty-five (25) pounds per bag. In regards to laundry items, the items must be enclosed in a plastic bag. The bag must not exceed twenty-five (25) pounds. Service animals must be clean and remain on a leash/harness at all times during the MITS trip. Service animals must be able to obey the commands of the owner. The MITS driver is not responsible for making commands to the service animal. A pet must be contained in a pet carrier at all times during the MITS trip. If a MITS passenger is traveling with a child who is four (4) years of age or younger, or weighs forty (40) pounds or less, the child must be secured in a child safety seat provided by the passenger. MITS does not provide child safety seats.

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Snow
Weather may affect bus routes.

Changes, No Shows and Cancellations

Changes in pick-up times and/or destinations must be made before 5:00 p.m. the day before your scheduled trip. If you need to cancel your scheduled trip, please call 817.215.8600 at least one (1) hour prior to your trip. If you cancel or no-show a going trip, your return trip will automatically be canceled unless you notify us otherwise. Failure to take a scheduled trip will result in your being assessed a no-show. Three (3) no-shows within a thirty (30) day period will result in the suspension of your service for one (1) month. Once the vehicle arrives, if you do not board the vehicle within five (5) minutes, or choose not to take your trip at the scheduled time, you will be charged with a no-show, and you will be responsible for finding your own transportation to your final destination. A will call is reserved for those passengers who get to their original destination late due to unforeseen delays by the MITS driver, and for medical emergency situations only. If this occurs with your MITS trip, please give us a call immediately so that we may make an adjustment to your return trip time. If you have been placed on will call by the MITS Dispatcher for your return trip, we will make every effort to pick you up as soon as we have a MITS vehicle in the area that may accommodate you.

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