Reserve Your Trip

How To Reserve Your Trip

MITS Reservation Line 817.215.8600

You may reserve a trip on MITS by calling 817.215.8600 up to 14 days in advance. Reservations may be made between 8:00 a.m. and 5:00 p.m. You may call to schedule a trip up until 5:00 p.m. the day before the trip; however, your pick up times may need to be negotiated due to travel demands during peak times of service (6:00 a.m.- 9:00 a.m. and 3:00 p.m.- 6:00 p.m.). The more advance notice you can give us to schedule your trip, the better we can accommodate your time. Please schedule your pick-up time at least 90 minutes before you need to arrive at your destination. When scheduling your trip, please provide the following information:

• Name and service I.D. number
• Originating address description (i.e.complex number, gate code, etc.)
• Time you are due at your destination (appointment time)
• Destination address and description (i.e.doctor’s office and building name, name of grocery store, complex number, gate code, etc.)
• Time of your return trip
• Type of assistive device (i.e. wheel chair, cane, walker, service animal)
• Number of guests or a personal care attendant to accompany you

The T ticketing counter

The reservationist will then give you an approximate time your driver will arrive. This time is only an approximation. The driver may arrive up to fifteen (15) minutes before or after this time, and be considered “on time” for your trip (Ex: if a trip is scheduled for 9:00 a.m., the driver may arrive between 8:45 a.m. and 9:15 a.m.). Please be ready to go and waiting in a place where you can hear or see the vehicle when it arrives. Once your driver arrives, you will have five (5) minutes to board the vehicle for your trip. Drivers are not allowed to go into residences to assist passengers. In places of business, nursing and retirement facilities, drivers are only permitted to pick up and drop off in the main floor lobby area. MITS may designate standard pick-up and drop-off sites at major centers and destinations such as large medical centers and malls. Operators must maintain physical sight of the vehicle at all times. To avoid delaying other passengers, drivers can only wait five (5) minutes before proceeding on their route. When booking a MITS trip to a medical facility, allow enough time for your appointment to include: seeing the physician, obtaining any prescriptions needed, and any other delays which may occur during your visit.

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MITS passenger assistants ride for free.

Subscription Service

Subscription service is for passengers who travel to the same destination at the same time every week, for a minimum period of ninety (90) days. If you will be making the same trip on the same day of the week, notify the reservationist so that subscription service can be arranged. MITS may terminate subscription service that is cancelled 50% or more of the time during any thirty (30) day period, or if there is a consistent pattern of cancellations of any part of a subscription. You must stay in subscription service for at least ninety (90) days. If you are canceling a subscription trip, you must notify the MITS office at 817.215.8600 at least one (1) hour prior to your pick-up time. If you fail to call the office to cancel, you will be assessed a no show. MITS reserves the right to restrict subscription service as required by ADA.

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