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MITS

 

Reasonable Modification Request

The Fort Worth Transportation Authority (FWTA) will provide reasonable modifications/accommodations to policies, practices, and procedures for customers with disabilities to ensure they can effectively use the agency’s transit services without discrimination on the basis of their disability.  For more information on how to make a request, you may Click Here or contact the ADA Compliance Officer at 817-215-8985.

Mobility-Impaired Transportation Service

Call at 817.215.8600 for Questions/Comments

The Fort Worth Transportation Authority’s paratransit service (MITS), offers door-to-door transportation within the service areas of Fort Worth, Richland Hills, and Blue Mound.  Trained drivers are available to assist passengers in boarding and alighting vehicles.  By following the enclosed guidelines, your trip can be pleasant and trouble-free.

MITS Mission Statement

MITS will provide customer service as our first priority by delivering safe, courteous, and dependable transportation services that respond to the ever-changing needs and independence of our mobility-impaired customers.

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Hours of Operation

Weekday/Saturday/Sunday Service

The Fort Worth Transportation Authority’s (FWTA), Mobility Impaired Transportation Service (MITS), operates on a daily schedule seven days a week that is comparable to our fixed route bus service.

Holiday Service

Observed holidays - Thanksgiving Day, Christmas Day, New Year's Day, Memorial Day, Fourth of July and Labor Day, run on a reduced schedule.

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Supplemental Service Providers

MITS contracts with private companies - Metro Charter Tours, Catholic Charities, Yellow Cab, Howard Med. Transp., Real Time- to supplement MITS service. They provide the same door-to-door service with the same policies (i.e. no smoking in vehicles, same fare, etc.) Please call the MITS office at 817-215-8600 to report incidents or ask questions regarding MITS service.

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Any Suggestions?

We always want to hear from our customers, whether it’s a compliment, suggestion, or complaint.  Contact Customer Service by phone at 817-215-8600 or by email at fwtaweb@fwta.org to report service concerns or to compliment the driver/service.  Customer Service lines are open Monday-Friday, 5am-10pm; Saturday, 8am – 8pm; and Sunday, 8am – 5pm.

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