MITS HOURS OF OPERATION
The T’s Mobility Impaired Transportation Service (MITS) hours are:
Mon. - Fri., 4:19 a.m. - 12:08 a.m. with last scheduled pick up time at 11:10 p.m.
Saturday, 4:21 a.m. - 11:50 p.m. with last scheduled pick up time at 10:50 p.m.
Sunday, 4:40 a.m. - 9:00 p.m. with last scheduled pick up time at 7:45 p.m.
Holiday service (i.e. Memorial Day, Fourth of July, Labor Day) runs on a reduced schedule. MITS will not provide service on Thanksgiving, Christmas or New Years Day.
Now online for download is the MITS Application.
Requires the Adobe Acrobat reader or plug-in.
ELIGIBILITY FOR MITS SERVICE
MITS is a transportation service for persons with a verified disability that prevents them from riding regular city bus service. Anyone interested in riding MITS service must complete an application and be certified as a MITS passenger. Eligible paratransit program participants may be certified for services for a maximum period not to exceed two (2) years. Eligibility for MITS may be on a “conditional” basis, meaning service will only be provided for those trips in which ADA paratransit eligibility standards have been met. Passengers will be required to use The T’s bus or rail services, or find alternative transportation, for trips that are not deemed as ADA paratransit eligible.
Once MITS receives your application it may take up to 21 days to process. For more information or an application, please call 817-215-8600.
MITS VISITOR POLICY:
MITS provides service for persons with disabilities who are visiting from outside the service area, and who have been certified ADA paratransit eligible from another jurisdiction. Out of town visitors who are ADA eligible may access MITS for up to 21 days of service. After that time, the visitor must complete the local eligibility process to continue using the service. Please call the MITS Administrator at 817 215-8929 to complete the MITS visitor registration process.
WHAT IS A MITS + 1 I.D. CARD, AND WHAT DOES IT DO?
The MITS+1 I.D. card allows MITS certified passengers and one (1) assistant to ride on the fixed route city bus service for FREE. All you have to do is go to the ITC at 9th and Jones Street, or the T's Administrative office at 1600 East Lancaster Avenue to have a picture MITS+1 I.D. card made. You must bring proof of your MITS eligibility (your MITS I.D. card) and some other type of photo identification in order to receive your picture MITS+1 I.D. The first MITS+1 I.D. card is FREE. If you lose your MITS+1 I.D. card, you must follow the process described above and pay $10.00 for the replacement MITS+1 I.D. card. For additional information, call our customer service line at 817- 215-8600.
SCHEDULING YOUR TRIP
You may reserve a trip on MITS by calling 817-215-8600 up to 14 days in advance. Reservations may be made between 8:00 a.m. and 5:00 p.m. You may call to schedule a trip up until 5:00 p.m. the day before the trip; however, your pick up times may need to be negotiated due to travel demands during peak times of service (6:00 a.m.- 9:00 a.m. and 3:00 p.m.- 6:00 p.m.). The more advance notice you can give us to schedule your trip, the better we can accommodate your time. Please schedule your pick-up time at least 90 minutes before you need to arrive at your destination. When scheduling your trip, please provide the following information:
* Name and service I.D. number
* Originating address description (i.e.complex number, gate code, etc.)
* Time you are due at your destination (appointment time)
* Destination address and description (i.e.doctor’s office and building name, name of grocery store, complex number, gate code, etc.)
* Time of your return trip
* Type of assistive device (i.e. wheel chair, cane, walker, service animal)
* Number of guests or a personal care attendant to accompany you
The reservationist will then give you an approximate time your driver will arrive. This time is only an approximation. The driver may arrive up to fifteen (15) minutes before or after this time, and be considered “on time” for your trip (Ex: if a trip is scheduled for 9:00 a.m., the driver may arrive between 8:45 a.m. and 9:15 a.m.). Please be ready to go and waiting in a place where you can hear or see the vehicle when it arives. Once your driver arrives, you will have five (5) minutes to board the vehicle for your trip. Drivers are not allowed to go into residences to assist passengers. In places of business, nursing and retirement facilities, drivers are only permitted to pick up and drop off in the main floor lobby area. MITS may designate standard pick-up and drop-off sites at major centers and destinations such as large medical centers and malls. Operators must maintain physical sight of the vehicle at all times. To avoid delaying other passengers, drivers can only wait five (5) minutes before proceeding on their route. When booking a MITS trip to a medical facility, allow enough time for your appointment to include: seeing the physician, obtaining any prescriptions needed, and any other delays which may occur during your visit.
ON-BOARD POLICIES
When you board the vehicle, please present your service I.D. card and your fare to the driver. If using a ticket, the driver will take one (1) ticket to indicate you have paid your fare. If paying cash, please have correct change and drop it in the farebox. Drivers DO NOT carry cash. Please fasten your seat belt. For your safety, drivers are not allowed to put the vehicle in motion until your seat belt is fastened. Please be advised that MITS is a shared ride service, meaning that your trip may take up to 90 minutes. Other on-board policies include:
* No eating, drinking, or smoking on vehicles.
* No riding under the influence of alcohol or illegal drugs.
* No abusive, threatening or obscene language or actions.
* No deliberate fare evasion.
* No physical abuse of operator or another rider.
* No operating or tampering with any equipment while on a MITS vehicle.
* No radios, tape/compact disc players, or other sound generating equipment are to be played aboard the vehicles without the use of headphones.
Passengers who violate on-board policies are subject to penalties, up to and, including suspension of service. Passengers who engage in physical abuse or cause physical injury to another passenger or operator may be subject to immediate and permanent suspension, and possible criminal prosecution.
GUESTS AND PERSONAL CARE ATTENDANTS (PCA'S) ANIMALS, CHILDREN
A passenger may invite one guest to travel with him/her, and other guests will be permitted, as space is available. Each guest must pay $2.75 as well. A Personal Care Attendant (PCA) may ride free with a MITS passenger to assist with excessive packages, personal needs, or to escort to appointments in multi level facilities. The MITS driver will assist the passenger with up to four (4) bags per trip, not to exceed twenty-five (25) pounds per bag. In regards to laundry items, the items must be enclosed in a plastic bag. The bag must not exceed twenty-five (25) pounds. Service animals must be clean and remain on a leash/harness at all times during the MITS trip. Service animals must be able to obey the commands of the owner. The MITS driver is not responsible for making commands to the service animal. A pet must be contained in a pet carrier at all times during the MITS trip. If a MITS passenger is traveling with a child who is four (4) years of age or younger, or weighs forty (40) pounds or less, the child must be secured in a child safety seat provided by the passenger. MITS does not provide child safety seats.
CHANGES, NO-SHOWS AND CANCELLATIONS
Changes in pick-up times and/or destinations must be made before 5:00 p.m. the day before your scheduled trip. If you need to cancel your scheduled trip, please call 817-215-8600 at least one (1) hour prior to your trip. If you cancel or no-show a going trip, your return trip will automatically be canceled unless you notify us otherwise. Failure to take a scheduled trip will result in your being assessed a no-show. Three (3) no-shows within a thirty (30) day period will result in the suspension of your service for one (1) month. Once the vehicle arrives, if you do not board the vehicle within five (5) minutes, or choose not to take your trip at the scheduled time, you will be charged with a no-show, and you will be responsible for finding your own transportation to your final destination. A will call is reserved for those passengers who get to their original destination late due to unforeseen delays by the MITS driver, and for medical emergency situations only. If this occurs with your MITS trip, please give us a call immediately so that we may make an adjustment to your return trip time. If you have been placed on will call by the MITS Dispatcher for your return trip, we will make every effort to pick you up as soon as we have a MITS vehicle in the area that may accommodate you.
SUBSCRIPTION SERVICE
Subscription service is for passengers who travel to the same destination at the same time every week, for a minimum period of ninety (90) days. If you will be making the same trip the same day of the week, notify the reservationist so that subscription service can be arranged. MITS may terminate subscription service that is cancelled 50% or more of the time during any thirty (30) day period, or if there is a consistent pattern of cancellations of any part of a subscription. You must stay in subscription service for at least ninety (90) days. If you are canceling a subscription trip, you must notify the MITS office at 817-215-8600 at least one (1) hour prior to your pick-up time. If you fail to call the office to cancel, you will be assessed a no show. MITS reserves the right to restrict subscription service as required by ADA.
FARE
The fare for MITS is $2.75 one-way for MITS passengers and their guests. The fare must be paid at the beginning of each trip. A personal care attendant who is required to ride with the passenger may ride free. For your convenience, pre-paid ride tickets are sold. Call the administrative office at 817-215-8600 for an envelope and order form to order your tickets by mail. Ten-ride books may also be ordered online at The T Store.
LOST AND FOUND
Articles left on vehicles can be claimed by calling the T at 817-215-8600.
SUPPLEMENTAL SERVICE PROVIDERS
MITS contracts with private companies -Express Transportation Services, GEM Trans Inc., Metro Charter Tours, Wheels, Yellow Cab, YMCA- to supplement MITS service. They provide the same door-to-door service with the same policies (i.e. no smoking in vehicles, same fare, etc.) Please call the MITS office at 817-215-8600 to report incidents or ask questions regarding MITS service.
ANY SUGGESTIONS?
If you have comments on how MITS can serve you better, call the MITS office at 817-215-8600.
